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                                Recent Articles: Sales - Customer Service

                                Jim Blasingame
                                Beyond what your small business customers need, there are things they also want. Your success depends on discovering what that is, deliver it, and charge for it. » More
                                Jim Blasingame
                                Successful professional salespeople are gold miners, and the gold they seek is in the heads of prospects. So, why do so many salespeople spend so much time running their mouths? Here are three tips... » More
                                Jim Blasingame
                                The 18th-century Irish philosopher, Edmund Burke said, "All that is necessary for evil to triumph is for good men to do nothing." In a post-9-11 world, there is no greater army of good people than ... » More
                                Jim Blasingame
                                How can you tell if you or someone in your organization has a debilitating level of call reluctance? You'll find it in the numbers. Read on to find out how to recognize this condition and tips on h... » More
                                Jim Blasingame
                                In the 21st century, Professional Selling Skills (PSS) are an essential, non-negotiable business fundamental. Here are three key components. » More
                                Jim Blasingame
                                Jim Blasingame reports on the fact that small businesses represent 98% of all U.S. exporters, and discusses the results of two polls regarding the impact the Trump trade/tariff strategy is having o... » More
                                Jim Blasingame
                                Once, small business growth meant expanding across town. But new technologies and demographic shifts have made expanding outside America¡¯s four walls increasingly compelling. » More
                                Jim Blasingame
                                In The Age of the Customer, where value is now presumed, the prime differentiator is no longer competitiveness, but rather relevance. Today the question every business must focus on when they go to... » More
                                Jim Blasingame
                                Small business advocate, Jim Blasingame, talks three critical disciplines to help entrepreneurs prepare for the 21st century. » More
                                David Hoffeld
                                Leading sales trainer, researcher and CEO of Hoffeld Group, David Hoffeld, has the answer. Blending cutting-edge research in social psychology, neuroscience, and behavioral economics, The Science o... » More

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